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Responsible Gaming

General

Gambling should be purely for entertainment. Unfortunately, some gamblers cannot control while playing casino games. Before a player starts gambling, they need to understand that they should not consider gambling as a means of repaying debts or a source of income. It is very useful for casino players to keep track of the money and time they spend on gambling as often as possible.

If you suspect that you are spending more in casino games than you can afford or planned, or if gambling has begun to affect your daily life negatively, we recommend you consider a few precautions to protect yourself. That will allow you to set personal limits on your gaming activities and choose a self-control mode. If you suspect gambling affects your daily life, we advise you to seek help and support from trusted independent bodies.

Personal Limits

We want to help you take responsibility for your gambling, so we invite you to use the Personal Limits feature. That will allow you to limit the amount you deposit, bet, lose, and spend in one game. It will also give you the option to set a limit on your account activity in general. To use the help on one of these options, you must contact the support service on our Website.

Limits can be amended at any time. It will take effect immediately after you have requested to reduce your limit. However, if you want to increase your limit, that can only happen after email confirmation and the previous limit of the same type has expired. These precautions have been taken so that players can avoid rash decisions. If you need more information, questions, or help setting up Personal Limits, contact our support team at [email protected].

Deposit Limit. That will allow you to limit your daily, weekly, or monthly deposits.

Loss Limit. That will allow you to set a daily, weekly, or monthly limit on your casino losses. We also ask you to note that players' losses are based on their initial deposit and not on their winnings, which are related to the amount they deposited. For example, if you deposit €50 and set your Loss Limit to €10 and keep winning €1,000, there is still the possibility for you to lose more than €10 from your €1,000 balance. That is because it is based on your initial deposit and not on your winnings.

Wager Limit. That will allow you to limit your bets per day, week, or month.

Cooling-Off Limit. That allows gamblers to set a cooldown period for a specific period. You cannot deposit at the Casino Website if you have activated that limit. The casino will also exclude you from all promotional offers but allow you to withdraw the remaining funds during that period. After you have activated that limit, it will be applied to your Game Account immediately. After the limit expires, your Game Account will be automatically reactivated.

Self-Exclusion Limit. Players can set a Self-Exclusion Limit for a specific period. After players activate that limit, their Game Account will be immediately disabled. The casino also excludes such players from all promotional offers for a set period. During the limit period, you cannot deposit or withdraw funds. After the limit expires, your Game Account will be automatically reactivated.

Session Limit. That allows gamblers to limit the time spent playing. Once you have activated that limit, it takes effect immediately. If you reach the limit that was set, you will automatically log out of your Game Account. Players are allowed to set a limit from 6 to 1,000,000 minutes.

Self-Exclusion by Request

If you decide to stop playing on our Website for a fixed or indefinite period, you may notify us by contacting our support team at [email protected]. We will take all necessary measures to block your Game Account access and ensure you do not receive any promotional materials.

If you have self-excluded from our Website, you cannot log in to your Player Account and request a withdrawal of any balance left in your account. Once you have self-excluded from the Casino, you will need to contact our support team at [email protected] if you would like to initiate a withdrawal of your remaining balance. Our support team will provide information about the withdrawal of funds and help you with that by contacting you within a reasonable time.

We ask all users to pay attention to the fact that in case of self-exclusion from the casino indefinitely, the funds remaining on the balance will be paid out under the online casino limits. Suppose the player is self-excluded for a certain period. Therefore, the funds remaining on the balance will be paid out following the casino limits only after the self-exclusion period expires.

External Help

If you need advice or support, you can always contact any of the following organizations:

Gamblers Anonymous (http://www.gamblersanonymous.org/ga/)
GamCare (http://www.gamcare.org.uk/)
Gambling Therapy (https://www.gamblingtherapy.org/)

Protection of Minors

Our Online Casino accepts only gamblers over 18 years of age. Also, it uses all necessary methods to stop any attempts by minors to sign up and play on the Website of our casino. The Casino has the right to request proof of identity. If the gambler is under the age of majority to legally play in the casino games, we will immediately restrict their access to our Website.

We also fully understand that due to the availability and nature of the Internet, underage users may still be able to register and play online casinos. Therefore, we strongly encourage parents to join in to provide children with decent protection from free access to gambling websites. There is special software that can help in that matter. For more detailed and useful information, we advise you to visit the following web pages: